The Work–Feedback Loop

If Feedback Doesn’t Change Work, It’s Not Feedback.

Most organizations believe they have feedback. They run retrospectives, collect user input, track metrics and OKRs — and yet the underlying work rarely changes in a meaningful way. Feedback is not information. It is only feedback if it alters the next piece of work. When acting on a signal is slow, expensive, or structurally difficult, the system behaves rationally: it acknowledges the signal and continues as before. That is not a mindset issue. It is a coupling issue. The Work–Feedback Loop is a small thinking model to make that dynamic visible and to diagnose whether a system can actually learn.

Read the full explanation here: The Work–Feedback Loop